Customer Service Policy

The mission of Surging Ahead For Success Motivational Portal is to give to you a wide range of  materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission they strive to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of their resources and services.

In fulfilling its mission, the Surging Ahead For Success Motivational Portal strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. Surging Ahead For Success Motivational Portal providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the user will be the key to all interactions. providers will try to be flexible in meeting the viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled providers will use their knowledge of Surging Ahead For Success Motivational Portall resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.

Ethics:
All viewers deserve equal consideration and dignity for their requests for providers will seek to carry out the mission of the Surging Ahead For Success Motivational Portal in a way that provides optimum service to all.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, Surging Ahead For Success Motivational Portal providers may direct viewers to sources of consumer information, but they will not recommend products or services.